Shipping Policy

Last Updated: June 2026

At Your Fitness Gym, we are committed to providing a reliable and efficient delivery service for our customers. This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered. Please read this policy carefully before placing an order.

1. Order Processing

All orders are subject to payment verification and product availability.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed:

After business hours

On weekends

On public holidays

will be processed on the next available business day.

During busy periods, promotional events, holidays, or unexpected increases in demand, processing times may be extended.

2. Order Confirmation

After placing an order, customers will receive an order confirmation email.

This email confirms that we have received your order request but does not constitute acceptance of the order.

A separate dispatch confirmation email may be sent once the order has been prepared and shipped.

If you do not receive an order confirmation, please contact our customer support team.

At Your Fitness Gym, customer satisfaction is important to us. We understand that occasionally a product may not meet your expectations, and we aim to make the returns and refund process as straightforward as possible.

This Returns & Refund Policy explains your rights, our procedures, and the conditions under which returns, replacements, exchanges, and refunds may be processed.

1. Your Right to Return

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.

1. To qualify for a return, products must:
2. Be unused and in resalable condition.
3. Be returned with all original packaging, accessories, manuals, and components.
4. Not show signs of misuse, damage, modification, or excessive wear.
5. Be accompanied by proof of purchase or order confirmation.

Returns submitted outside the return period may not be eligible for refund approval.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Please include

1. Full name
2. Order number
3. Product name
4. Reason for return
5. Photographs (if applicable)

Return requests can be submitted via:

Email: support@yourfitnessgym.co.uk

Phone: +44 7988 583111

Our team will review your request and provide return instructions where applicable.

Returns sent without prior authorisation may experience delays in processing.