Payment policy

Last Updated: June 2026

At Your Fitness Gym, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and important information relating to transactions made through our website.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Company Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Your Fitness Gym

Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom

Email: Info@yourfitnessgym.co.uk

Phone: + 44 7988592330

Customer Support Hours

Monday – Friday:

9:00 AM – 5:00 PM

We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.

2. Accepted Payment Methods

We accept secure payment methods that may include:

  1. Visa
  2. Mastercard
  3. American Express
  4. Maestro

Available payment options may vary depending on customer location and device compatibility.

3. Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

If your bank account uses a different currency, your payment provider may apply exchange rates or conversion fees. These charges are determined by your financial institution and are outside our control.

4. Payment Authorisation

When an order is placed, payment authorisation may be requested from your payment provider.

Your order will only be processed after successful payment verification.

If payment cannot be authorised, the order may be delayed, suspended, or cancelled.

Reasons may include:

  1. Insufficient funds
  2. Incorrect payment details
  3. Security verification failures
  4. Bank restrictions
  5. Payment provider issues

5. Secure Payment Processing

Protecting customer information is important to us.

Payments are processed through trusted third-party payment providers that use industry-standard security measures including:

  1. SSL encryption
  2. Secure payment gateways
  3. Fraud monitoring systems
  4. Payment verification procedures

For security reasons, we do not store full credit or debit card details on our servers.

6. Order Confirmation

Once payment has been successfully received, customers will receive an order confirmation email.

This email confirms receipt of the order request but does not guarantee acceptance of the order.

Orders remain subject to:

  1. Product availability
  2. Fraud screening
  3. Payment verification
  4. Internal review processes

7. Pricing Accuracy

We strive to ensure all pricing information displayed on our website is accurate.

However, pricing errors may occasionally occur.

In the event of an obvious pricing error, we reserve the right to:

  1. Cancel affected orders
  2. Refuse transactions
  3. Correct pricing inaccuracies
  4. Contact customers regarding revised pricing

If payment has already been collected for an incorrectly priced order, an appropriate refund will be issued where necessary.

8. Fraud Prevention

To protect customers and our business, we reserve the right to perform additional verification checks.

These checks may include:

  1. Address verification
  2. Identity confirmation
  3. Payment validation
  4. Fraud screening reviews

Where suspicious activity is identified, orders may be delayed, cancelled, or referred for further investigation.

We reserve the right to refuse any order where fraud is suspected.

9. Failed Transactions

If a payment attempt fails:

  1. The order may not be processed.
  2. Funds may remain temporarily pending depending on your bank.
  3. Customers should contact their payment provider if funds remain unavailable.

We are unable to control banking processing times related to failed or reversed transactions.

10. Chargebacks and Payment Disputes

Customers experiencing issues with an order are encouraged to contact our customer support team before initiating a chargeback or payment dispute.

We are committed to resolving concerns fairly and efficiently.

Where a chargeback is initiated:

  1. We may suspend order processing.
  2. Additional documentation may be requested.
  3. Investigations may be conducted with the payment provider.

Fraudulent chargebacks may result in restrictions on future purchases.

11. Refund Payments

Approved refunds will be returned to the original payment method used for the purchase.

Refund processing times typically include:

  1. Return inspection period
  2. Internal approval process
  3. Banking processing times

While refunds are often processed quickly, some financial institutions may require additional time before funds appear in customer accounts.

Please refer to our Refund Policy for additional information regarding refund eligibility.

12. Promotional Discounts and Gift Codes

Where promotional discounts, coupons, or voucher codes are offered:

  1. Codes must be applied during checkout.
  2. Discounts cannot usually be applied after an order has been completed.
  3. Promotions may be subject to additional terms.
  4. We reserve the right to modify or withdraw promotions at any time.

Promotional codes have no cash value unless explicitly stated.

13. Taxes and Charges

Where applicable, prices may include taxes required by law.

Customers remain responsible for any additional fees imposed by:

  1. Banks
  2. Credit card providers
  3. Payment processors
  4. Currency conversion services

These charges are not controlled by Your Fitness Gym.

14. Order Cancellations

Orders may be cancelled before dispatch where permitted.

If payment has already been collected and cancellation is approved, the refund will be processed according to our Refund Policy.

Orders that have already entered the shipping process may not be eligible for immediate cancellation.

15. Limitation of Liability

Your Fitness Gym shall not be responsible for:

  1. Payment provider outages
  2. Banking delays
  3. Card issuer restrictions
  4. Currency conversion losses

Payment service interruptions beyond our control

Customers should contact their financial institution for issues directly related to payment processing services.

16. Changes to This Payment Policy

We reserve the right to modify this Payment Policy at any time.

Any updates will be published on this page with a revised effective date.

Continued use of our website following updates constitutes acceptance of the revised policy.

17. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Your Fitness Gym

Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom

Email: Info@yourfitnessgym.co.uk

Phone: + 44 7988592330

Customer Support Hours

Monday – Friday:

9:00 AM – 5:00 PM

We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.