Shipping policy
Shipping Policy
Last Updated: June 2026
At Your Fitness Gym, we are committed to providing a reliable and efficient delivery service for our customers. This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered. Please read this policy carefully before placing an order.
1. Order Processing
All orders are subject to payment verification and product availability.
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed:
After business hours
On weekends
On public holidays
will be processed on the next available business day.
During busy periods, promotional events, holidays, or unexpected increases in demand, processing times may be extended.
2. Order Confirmation
After placing an order, customers will receive an order confirmation email.
This email confirms that we have received your order request but does not constitute acceptance of the order.
A separate dispatch confirmation email may be sent once the order has been prepared and shipped.
If you do not receive an order confirmation, please contact our customer support team.
3. Delivery Locations
We currently deliver throughout the United Kingdom.
Delivery services may be available to:
England
Scotland
Wales
Northern Ireland
Some remote areas and offshore locations may require additional delivery time.
For enquiries regarding delivery availability, customers may contact our support team before placing an order.
4. Delivery Timeframes
Estimated delivery times are provided as guidance only.
Typical delivery estimates include:
Standard Delivery
2–5 Business Days
Large Fitness Equipment
3–10 Business Days
Remote Locations
5–10 Business Days
Actual delivery times may vary depending on:
Product availability
Delivery destination
Courier operations
Seasonal demand
Weather conditions
Delivery estimates begin after order processing has been completed.
5. Shipping Charges
Shipping costs are calculated during checkout and may vary depending on:
Product weight
Product dimensions
Delivery location
Shipping method selected
Any applicable shipping charges will be clearly displayed before payment is completed.
We reserve the right to modify shipping rates where necessary.
6. Tracking Information
Where available, customers will receive tracking information after dispatch.
Tracking updates are provided directly by the shipping carrier and may take time to appear within courier systems.
Customers can monitor shipment progress using the tracking details provided.
7. Delivery of Large Fitness Equipment
Certain products, including larger gym equipment, may require specialist delivery arrangements.
For oversized items:
Additional handling may be required.
Delivery schedules may vary.
Couriers may contact customers directly to arrange delivery.
Customers should ensure adequate access is available at the delivery location.
Failure to provide reasonable access may result in additional delivery charges.
8. Customer Responsibilities
Customers are responsible for:
Providing accurate delivery information.
Ensuring someone is available to receive deliveries where required.
Checking delivery details before completing an order.
Monitoring shipment tracking information.
Incorrect addresses or incomplete information may result in delays or failed deliveries.
Additional charges may apply if orders require re-delivery due to customer error.
9. Delivery Delays
While we make every effort to meet estimated delivery times, delays may occasionally occur.
Possible causes include:
Severe weather conditions
Courier service disruptions
Traffic incidents
Public holidays
Customs inspections
Supply chain disruptions
High seasonal demand
Your Fitness Gym shall not be liable for delays caused by circumstances beyond our reasonable control.
10. Damaged Deliveries
Customers should inspect packages upon arrival whenever possible.
If a shipment appears damaged:
-
Take photographs of the packaging and products.
-
Retain all packaging materials.
-
Contact our support team within 48 hours of delivery.
Failure to report damage promptly may affect our ability to investigate the issue with the carrier.
11. Missing Deliveries
If your order has not arrived within the estimated timeframe:
Check tracking information first.
Confirm delivery details are correct.
Contact our support team for assistance.
We will work with the shipping carrier to investigate the shipment and provide updates where available.
12. Incorrect Deliveries
If you receive the wrong item, please notify us as soon as possible.
To assist our investigation, please provide:
Order number
Product details
Photographs of received items
Where an error has occurred, we will work to provide an appropriate resolution.
13. Refused Deliveries
If a customer refuses delivery without a valid reason, any return shipping costs, handling fees, or courier charges incurred may be deducted from any eligible refund.
14. Risk and Ownership
Ownership of products transfers to the customer after full payment has been received.
Risk of loss or damage transfers upon successful delivery to the address provided during checkout.
Customers should inspect orders promptly upon receipt.
15. Force Majeure
We shall not be responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Fires
Government restrictions
Industrial disputes
Transportation disruptions
Public emergencies
Utility failures
Where such events occur, delivery obligations may be delayed until normal operations resume.
16. Shipping Restrictions
We reserve the right to refuse shipment to locations where:
Delivery is unavailable.
Legal restrictions apply.
Courier services cannot safely access the destination.
Customers will be informed if an order cannot be fulfilled for shipping reasons.
17. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in business operations, shipping providers, or legal requirements.
Updated versions will be published on this page with a revised effective date.
Customers are encouraged to review this policy periodically.
18. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Your Fitness Gym
Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom
Email: Info@yourfitnessgym.co.uk
Phone: + 44 7988592330
Customer Support Hours
Monday – Friday:
9:00 AM – 5:00 PM
We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.