Refund policy
1. Our Commitment to You
Customer satisfaction is important to us. If you are not completely happy with your purchase, we make the return process simple, straightforward, and free of unnecessary costs. Please read the sections below to understand your rights and the steps involved.
2. Eligibility for Returns
2.1 What Can Be Returned
- We accept returns for both defective and non-defective products. This means you may return an item if it arrived damaged or faulty, or simply if you changed your mind.
- Only items in new, unused condition are eligible for return. Products that show signs of use, damage caused after delivery, or missing original packaging/tags may not qualify for a refund.
2.2 Return Window
- You have 30 days from the date of delivery to notify us and initiate a return.
- Returns requested after this window will not be accepted, so please check your order promptly upon arrival.
3. Exchanges
In addition to returns, we are happy to offer exchanges for example, swapping an item for a different size, colour, or variant, subject to stock availability. To request an exchange, follow the same process outlined below for returns and indicate that you would like an exchange rather than a refund.
4. How to Return an Item
4.1 Return Method
All returns are handled by mail. There is no need to visit a physical store or arrange a courier collection yourself.
4.2 Return Label
A prepaid return shipping label is included inside your original package. Simply:
- Repack the item securely in its original (or similar protective) packaging.
- Attach the prepaid return label to the outside of the parcel.
- Drop the parcel off at your nearest post office or designated courier drop-off point.
4.3 Cost to You
- There is no restocking fee charged on returns.
- Because the return label is prepaid, you are not required to pay for return postage.
5. Refunds
5.1 Processing Time
Once we receive your returned item and confirm it meets the eligibility conditions above, your refund will be processed within 7 days.
5.2 Refund Method
Refunds are issued to your original method of payment. Depending on your bank or card provider, it may take a few additional days for the refunded amount to appear in your account after we process it.
5.3 Partial Refunds
Items that are returned outside the 30-day window, or that are not in new/unused condition, may be ineligible for a refund or may only qualify for a partial refund, at our discretion.
6. Contact Information
Store Name: Your fitness gym
Address: 48 Ashridge Drive Watford, WD19 6TL United Kingdom
Email: Info@yourfitnessgym.co.uk
Phone: +44 1923937091
Opening Hours: Mon - Fri (9 AM - 6 PM)
Time Zone:(GMT +00:00) London