FAQ's
What payment methods do you accept?
We accept secure payments through major debit cards, credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed during checkout.
Can I return an item if I change my mind?
Yes. Eligible items may be returned within 30 days of delivery, provided they remain unused, in their original condition, and include all original packaging.
What should I do if my order arrives damaged?
Please contact our customer support team within 48 hours of delivery and provide photographs of the product and packaging. We will review the issue and assist with an appropriate resolution.
Are your products suitable for commercial gyms?
Many of our products are designed for home gyms, personal training studios, and commercial fitness environments. Product specifications will indicate the intended use.
How can I contact customer support?
You can reach our support team using the following details:
Email: support@yourfitnessgym.co.uk
Phone: +44 7988 583111
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Is my payment information secure?
Yes. All transactions are processed through secure payment providers using industry-standard encryption and security measures.
How long does delivery take?
Most orders are processed within 1–2 business days. Standard UK delivery typically takes 2–5 business days, while larger fitness equipment may require additional delivery time depending on location and courier availability.
Do you deliver throughout the United Kingdom?
Yes, we currently deliver across England, Scotland, Wales, and Northern Ireland. Delivery times may vary for remote locations.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where available so you can monitor your delivery status.