FAQ's
Frequently Asked Questions
What payment methods do you accept?
We accept secure payments through major debit cards, credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed during checkout.
Can I cancel or modify my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to make the requested changes. Once an order has been dispatched, it cannot be modified or cancelled.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition and packaging. Please visit our Refund Policy page for complete details.
Are your products suitable for commercial gyms?
Many of our products are designed for home gyms, personal training studios, and commercial fitness environments. Product specifications will indicate the intended use.
How can I contact customer support?
You can reach our support team using the following details:
Email: Info@yourfitnessgym.co.uk
Phone: +44 1923937091
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Is my payment information secure?
Yes. All transactions are processed through secure payment providers using industry-standard encryption and security measures.
How long does delivery take?
Orders are processed within 0–1 business day. Once dispatched, delivery across the United Kingdom typically takes 3–5 business days.
Do you deliver throughout the United Kingdom?
Yes. We currently deliver to customers across England, Scotland, Wales, and Northern Ireland.
Can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your delivery.