Privacy policy
Privacy Policy
Last Updated: June 2026
At Your Fitness Gym, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
This website is operated by:
Your Fitness Gym
120 High Road
London, ENG N2 9ED
United Kingdom
Email: support@yourfitnessgym.co.uk
Phone: +44 7988 583111
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
2. Information We Collect
We may collect information that you voluntarily provide as well as information automatically collected when you use our website.
Personal Information
When you place an order, create an account, subscribe to updates, or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Account login information
- Customer service communications
Payment Information
Payments are processed securely through trusted third-party payment providers.
We do not store complete payment card information on our servers.
Payment providers may collect payment-related information necessary to process transactions securely.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral source
- Website activity
- Pages viewed
- Time spent on pages
- Website interactions
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use customer information for legitimate business purposes, including:
Order Fulfilment
To:
- Process orders
- Confirm purchases
- Arrange shipping
- Provide tracking information
- Deliver products
Customer Support
To:
- Respond to enquiries
- Resolve complaints
- Provide assistance
- Process returns and refunds
Website Improvement
To:
- Improve functionality
- Analyse website performance
- Enhance customer experience
- Develop new features
Security and Fraud Prevention
To:
- Detect suspicious activity
- Prevent fraud
- Verify transactions
- Protect customers and our business
Marketing Communications
Where legally permitted, we may send:
- Promotions
- Product updates
- Special offers
- Company announcements
Customers may unsubscribe at any time using the unsubscribe link included in marketing emails.
4. Legal Basis for Processing Information
Where applicable, we process personal information based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Customer consent
We only collect information necessary to provide our services effectively and lawfully.
5. Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies.
Cookies help us:
- Remember user preferences
- Improve website functionality
- Measure website performance
- Analyse visitor behaviour
- Enhance shopping experiences
Customers can modify browser settings to reject cookies; however, some website features may not function properly if cookies are disabled.
6. Sharing Information with Third Parties
We do not sell customer information.
We may share information with trusted third parties only when necessary to operate our business.
Examples include:
Payment Providers
To process payments securely.
Delivery Companies
To deliver customer orders.
Website Service Providers
For hosting, maintenance, analytics, and technical support.
Legal Authorities
Where required by law or to protect legal rights.
All third-party providers are expected to handle information responsibly and securely.
7. Data Security
We take reasonable technical and organisational measures to safeguard personal information.
- Security measures may include:
- Secure website encryption (SSL)
- Access controls
- Secure payment processing
- Monitoring for suspicious activity
While we strive to protect customer information, no method of electronic transmission or storage can guarantee absolute security.
8. Data Retention
We retain information only for as long as reasonably necessary to:
- Fulfil orders
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Customer Rights
Depending on applicable laws, customers may have rights including:
- Access to personal information
- Correction of inaccurate information
- Request deletion of information
- Restrict certain processing activities
- Object to marketing communications
- Request a copy of personal data
Requests may be submitted using the contact information provided below.
10. Marketing Preferences
Customers may choose not to receive marketing communications at any time.
Options include:
- Clicking the unsubscribe link in marketing emails
- Contacting our support team directly
Transactional communications relating to orders and customer accounts may still be sent when necessary.
11. Children's Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
12. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, policies, or content of third-party websites.
Customers should review the privacy policies of any external websites they visit.
13. International Data Transfers
Some service providers may process information in countries outside the United Kingdom.
Where such transfers occur, reasonable safeguards will be implemented to help protect personal information.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Business operations
- Legal requirements
- Technology
- Services offered
Updated versions will be published on this page with a revised effective date.
Customers are encouraged to review this policy regularly.
15. Contact Information
For any questions regarding returns, exchanges, or refunds, please contact us:
Your Fitness Gym
Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom
Email: Info@yourfitnessgym.co.uk
Phone: + 44 7988592330
Customer Support Hours
Monday – Friday:
9:00 AM – 5:00 PM
We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.