Terms of Service

Last Updated: June 2026

Welcome to Your Fitness Gym. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

1. Company Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Your Fitness Gym

Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom

Email: Info@yourfitnessgym.co.uk

Phone: + 44 7988592330

Customer Support Hours

Monday – Friday:

9:00 AM – 5:00 PM

We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.

2. Acceptance of Terms

By using this website, you confirm that:

1. You are at least 18 years old or have permission from a parent or legal guardian.
2. You have the legal capacity to enter into binding agreements.
3. You will use this website only for lawful purposes.
4. You agree to comply with all applicable laws and regulations.

3. Website Use

You may access and use our website for personal and legitimate shopping purposes only.

You agree not to:

1. Use the website for unlawful activities.
2. Attempt unauthorised access to systems or accounts.
3. Upload malicious software, viruses, or harmful code.
4. Interfere with website functionality or security.
5. Use automated tools to scrape website content.
6. Reproduce or distribute website content without permission.

We reserve the right to restrict or terminate access where misuse is suspected.

4. Product Information

We make reasonable efforts to ensure product descriptions, specifications, pricing, and images are accurate.

However:

1. Product colours may vary depending on screen settings.
2. Product packaging may differ from images shown.
3. Specifications may change due to manufacturer updates.
4. Minor inaccuracies may occasionally occur.

We reserve the right to correct errors, omissions, or inaccuracies at any time without prior notice.

5. Pricing

All prices displayed on our website are listed in British Pounds Sterling (GBP £) unless otherwise stated.

We reserve the right to:

1. Modify prices without notice.
2. Correct pricing errors.
3. Withdraw products from sale.
4. Refuse transactions affected by obvious pricing mistakes.

Where a pricing error affects an order, we may contact the customer to confirm whether they wish to proceed at the correct price.

6. Orders

Submitting an order constitutes an offer to purchase products.

An order is not accepted until:

1. Payment has been authorised.
2. Product availability has been confirmed.
3. Dispatch confirmation has been issued.

We reserve the right to refuse or cancel orders including, but not limited to:

Suspected fraudulent activity.

1. Payment verification failures.
2. Product stock shortages.
3. Pricing or technical errors.
4. Violations of these Terms.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

7. Customer Accounts

Customers may choose to create an account.

You are responsible for:

1. Maintaining account confidentiality.
2. Protecting login credentials.
3. Restricting access to your account.
4. Ensuring account information remains accurate.

We are not responsible for unauthorised account access resulting from customer negligence.

8. Payment Terms

We accept payment methods displayed during checkout.

Payments are processed through secure third-party providers.

By placing an order, you confirm that:

1. Payment information provided is accurate.
2. You are authorised to use the selected payment method.
3. Funds are available to complete the transaction.

Orders may be delayed or cancelled if payment verification cannot be completed.

9. Shipping and Delivery

Delivery services are subject to our Shipping Policy.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

1. Courier services
2. Severe weather
3. Customs procedures
4. Public holidays
5. Supply chain disruptions
6. Events beyond our reasonable control

Risk in products passes to the customer upon successful delivery.

Ownership transfers once full payment has been received.

10. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before making purchases.

We reserve the right to inspect returned products before approving refunds, replacements, or exchanges.

Refund eligibility may depend on product condition and compliance with return requirements.

11. Promotional Offers

From time to time, we may provide:

1. Discount codes
2. Promotional campaigns
3. Limited-time offers
4. Seasonal sales

Unless otherwise stated:

1. Promotions cannot be combined.
2. Offers have no cash value.
3. Promotions may be modified or withdrawn without notice.

Fraudulent or abusive use of promotional offers may result in cancellation.

12. Intellectual Property

All website content is protected by intellectual property laws.

This includes:

1. Logos
2. Graphics
3. Product descriptions
4. Website design
5. Images
6. Text
7. Branding elements

No content may be copied, reproduced, distributed, modified, or exploited without prior written permission.

Unauthorised use may result in legal action.

13. User Content

If customers submit reviews, comments, feedback, images, or other content:

1. You grant us a non-exclusive right to display and use such content.
2. Content must not be unlawful, misleading, offensive, or infringe third-party rights.
3. We reserve the right to remove content at our discretion.

Customers remain responsible for the content they submit.

14. Product Safety

Customers should use fitness equipment responsibly and according to manufacturer instructions.

Improper use may increase the risk of injury.

Before using fitness equipment:

1. Read all instructions carefully.
2. Ensure equipment is assembled correctly.
3. Inspect equipment before use.
4. Seek professional guidance where appropriate.

Your Fitness Gym shall not be responsible for injuries resulting from improper use, negligence, or failure to follow safety instructions.

15. Limitation of Liability

To the fullest extent permitted by law, Your Fitness Gym shall not be liable for:

1. Indirect losses
2. Consequential damages
3. Loss of profits
4. Loss of business opportunities
5. Data loss
6. Website interruptions

Our maximum liability relating to any purchase shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.

16. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access.

We may suspend, restrict, or modify the website for:

1. Maintenance
2. Security updates
3. Technical improvements
4. Operational reasons

We shall not be liable for temporary service interruptions.

17. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for:

1. Their content
2. Their services
3. Their privacy practices
4. Their terms and conditions

Customers access third-party websites at their own risk.

18. Privacy

Use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed in accordance with that policy.

19. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

1. Natural disasters
2. Floods
3. Fires
4. Pandemics
5. Government restrictions
6. Labour disputes
7. Transportation disruptions
8. Utility failures

Performance obligations may be suspended during such events.

20. Termination

We reserve the right to suspend or terminate access to our website where:

1. These Terms are violated.
2. Fraudulent activity is suspected.
3. Security concerns arise.
4. Legal obligations require action.

Termination does not affect rights or obligations accrued before termination.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Changes to These Terms

We may update these Terms from time to time.

Changes become effective immediately upon publication on this website.

Continued use of the website following updates constitutes acceptance of the revised Terms.

Customers are encouraged to review this page periodically.

23. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Your Fitness Gym

Address: 166C Westbourne Park Road, London, W11 1BT, United Kingdom

Email: Info@yourfitnessgym.co.uk

Phone: + 44 7988592330

Customer Support Hours

Monday – Friday:

9:00 AM – 5:00 PM

We are committed to providing fair, transparent, and efficient support throughout the returns and refund process.