Last Updated: 1 September 2026
At Your Fitness Gym, we aim to provide a simple, reliable and convenient delivery service for all our customers across the United Kingdom.
1. Delivery Locations
We currently offer delivery to addresses throughout the United Kingdom.
All products available on our website are eligible for delivery, subject to availability and the delivery address provided at checkout.
2. Free Shipping
Free shipping is available on all orders.
There are no additional shipping charges based on order value. The shipping cost displayed at checkout will be £0.00 for eligible UK deliveries.
3. Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM (GMT – Greenwich Mean Time, London)
Orders placed by 2:00 PM, Monday to Friday, will normally be processed on the same working day.
Orders placed after 2:00 PM, or on weekends and public holidays, will be processed on the next available working day.
4. Handling & Processing Time
Our standard handling time is:
0–1 working day
Orders are fulfilled Monday to Friday.
Please note that weekends and public holidays are not included in the standard handling time.
5. Delivery / Transit Time
After your order has been processed, the estimated transit time is:
3–4 working days
Therefore, the typical total delivery timeframe is approximately 3–5 working days, depending on when the order is placed and processed.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays or other unforeseen events.
6. Delivery Address
Orders will be delivered to the customer’s address provided during checkout.
Please ensure that your delivery address and contact details are accurate before completing your order. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.
7. Tracking
Where tracking is available for your order, tracking information may be provided once your order has been dispatched.
Customers should use the tracking information provided to monitor the progress of their delivery.
8. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the delivery with the relevant courier.
We recommend contacting us as soon as reasonably possible if you believe your order has been delayed or lost.
9. Damaged Deliveries
If your order arrives damaged, please contact us promptly and provide details of the issue. Where appropriate, we may request photographs of the packaging and/or damaged product to help us investigate the matter.
We will work with you to resolve eligible issues in accordance with your statutory consumer rights.
10. Returns
We accept returns for both defective and non-defective products, subject to our Returns & Refunds Policy and applicable UK consumer law.
For online purchases, UK consumers generally have a statutory cancellation right for qualifying distance contracts, subject to applicable exceptions. The standard cancellation period is generally 14 days from the day after the goods are received.
For faulty goods, customers also have statutory rights under UK consumer law. Goods must meet requirements such as being satisfactory quality, as described and fit for purpose.
11. Currency
All prices and shipping charges on our website are displayed in:
GBP (£) – British Pounds Sterling
12. Contact Us
If you have any questions regarding delivery, shipping or your order, please contact Your Fitness Gym through the contact details provided on our website.
We are committed to providing a reliable delivery service and ensuring that your order reaches you as smoothly as possible.
