Last updated: 10/07/2026
This Payment Policy explains how payments are processed on the yourfitnessgym.co.uk website (“Site“) and forms part of our Terms of Service. It is written to reflect UK law, including the Payment Services Regulations 2017, Consumer Rights Act 2015, and UK GDPR / Data Protection Act 2018.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- Discover
All payments are processed in pounds sterling (£). If your card is issued in a different currency, your bank or card provider may apply its own conversion rate and any associated fees — these are outside our control.
2. When Payment Is Taken
2.1 Full payment is taken at the time you place your order, unless otherwise stated on the Site.
2.2 Your order is only confirmed once payment has been successfully authorised and we have sent you an order confirmation email. If payment is declined or fails, your order will not be processed.
2.3 For pre-order or made-to-order items (if applicable), we will clearly state at checkout when payment will be collected.
3. Payment Security
3.1 All transactions on the Site are processed through a secure, encrypted checkout (SSL/TLS) and a PCI DSS-compliant payment gateway.
3.2 We do not store your full card details on our servers. Card information is handled directly by our payment processor in accordance with card network and data protection standards.
3.3 We may use additional security checks such as 3D Secure (Verified by Visa, Mastercard SecureCode, or equivalent) to help prevent fraudulent use of your card.
4. Authorisation and Fraud Prevention
4.1 We reserve the right to carry out reasonable checks to verify your identity and prevent fraud before processing or dispatching an order.
4.2 If we suspect fraudulent or unauthorised use of a payment method, we may cancel the order, withhold dispatch, and/or refund the payment, and may report the matter to the relevant authorities or card issuer.
4.3 You confirm that any payment card or account you use to place an order is your own or that you have the account holder’s express permission to use it.
5. Pricing Errors
If a product is listed at an incorrect price due to a genuine technical or human error, we reserve the right to cancel the order and issue a full refund, even where payment has already been taken, in line with our Terms of Service.
6. Failed or Declined Payments
If your payment is declined:
- Check that your card details, billing address, and available funds/credit limit are correct.
- Contact your card issuer, as declines are usually applied by the bank rather than by us.
- You are welcome to retry with the same or a different accepted payment method.
7. Refunds
7.1 Where a refund is due (e.g. under our Refund & Return Policy or your statutory cancellation rights), it will be issued to the original payment method used for the purchase.
7.2 Refunds are typically processed within 14 days of us receiving returned goods or agreeing to the refund, though it may take a few additional days for the funds to appear, depending on your card issuer.
7.3 We do not offer cash refunds or refunds to a different card/account than the one used for payment.
8. Disputes and Chargebacks
8.1 If you have an issue with an order, please contact us at Info@yourfitnessgym.co.uk first so we can try to resolve it directly.
8.2 Raising a chargeback with your card issuer without first contacting us may delay resolution. We will always cooperate with legitimate chargeback and dispute processes as required by the relevant card networks.
9. Your Rights
Nothing in this Payment Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection law.
10. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in law, payment methods, or our processes. The version in force at the time of your order will apply to that order.
11. Contact Us
Phone: +44 192 3937091
Email: Info@yourfitnessgym.co.uk
Address: 48 Ashridge Drive,Watford, WD19 6TL,United Kingdom
Business Hours: 9:00 AM – 6:00 PM (Mon – Fri)
Time Zone: (GMT+00:00) London