Your Fitness Gym48 Ashridge Drive, Watford, WD19 6TL, United Kingdom Email: Info@yourfitnessgym.co.uk | Phone: +44 1923 937091
Last updated: 2 September 2026
At Your Fitness Gym, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.
1. Return Window
You have 30 days from the date you receive your order to request a return.
This 30-day policy is offered in addition to, and does not replace, your statutory right under UK law to cancel an order within 14 days of receipt for any reason, under the Consumer Contracts Regulations 2013. Whichever window you use, the return conditions and refund process described below apply equally.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The product must be unused, new, and in its original, undamaged condition
- The item must be returned in its original packaging, with all tags, manuals, and accessories included
- You must provide proof of purchase (order confirmation or receipt)
Items that show signs of use, assembly, installation, or wear will not be accepted for return.
3. Exceptions (Non-Returnable Items)
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Opened or used resistance bands
- Used mouthguards, grip pads, or other items worn in direct contact with skin
- Assembled or installed equipment (e.g. weight benches, storage racks) that has been put together
- Products marked as final sale or clearance at time of purchase
This list applies unless the item is faulty, damaged, or incorrect — see Section 7.
4. Exchanges
We accept exchanges. If you’d like a different size, colour, or product instead of a refund, let us know when you contact us and we’ll arrange the exchange once your returned item is received and inspected.
5. Return Shipping — Who Pays
Return shipping is free of charge to you. A prepaid return label is included in your original package, so there is no cost or amount for you to calculate or pay upfront. Simply:
- Pack the item securely in its original packaging
- Attach the included prepaid return label to the parcel
- Drop the parcel off at your nearest courier collection point
6. Restocking Fees
No restocking fees apply. Your return is completely free of additional costs beyond the item itself.
7. Damaged, Faulty, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at Info@yourfitnessgym.co.uk with photos of the issue. We will arrange a free return, replacement, or full refund at no cost to you, and the exceptions in Section 3 do not apply in this case.
8. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval status.
- If approved, your refund will be processed within 7 days of receiving the returned item
- Refunds are issued to your original payment method
- After we process the refund, your bank or card provider may take a small number of additional days to show the funds in your account — this is outside our control but typically resolves within 5–10 business days
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account again
- Contact your card issuer, as there is often processing time before a refund is officially posted
- Contact your bank directly
- If you’ve done all of the above and still have not received your refund, contact us at Info@yourfitnessgym.co.uk
10. Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
- Email: Info@yourfitnessgym.co.uk
- Phone: +44 1923 937091
- Address: 48 Ashridge Drive, Watford, WD19 6TL, United Kingdom
- Business Hours: 9:00 AM – 6:00 PM (Mon – Fri), GMT