Your Fitness Gym (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit yourfitnessgym.co.uk (the “Site”) or place an order with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Your Fitness Gym is the “data controller” responsible for your personal data.
- Address: 48 Ashridge Drive, Watford, WD19 6TL, United Kingdom
- Email: Info@yourfitnessgym.co.uk
- Phone: +44 1923 937091
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data — name, title
- Contact data — billing/delivery address, email address, phone number
- Order data — products purchased, order history, order value
- Payment data — limited payment/transaction details (full card numbers are handled by our payment processor and are not stored by us — see Section 6)
- Technical data — IP address, browser type, device information, login data
- Usage data — how you browse and interact with the Site
- Marketing data — your preferences for receiving marketing communications from us
- Cookie data — as set out in our cookie consent tool and Section 8 below
We do not knowingly collect special category data (e.g. health data) about you, except where you voluntarily provide relevant information (for example, in correspondence about product suitability), which you provide at your own discretion.
3. How We Collect Your Data
We collect data when you:
- Browse the Site
- Create an account or place an order
- Contact us by email, phone, or contact form
- Subscribe to marketing communications
- Interact with cookies or similar tracking technologies on the Site
4. How We Use Your Data and Our Legal Basis
We only use your personal data where we have a lawful basis to do so, as follows:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order, including delivery and payment | Performance of a contract |
| Managing your account | Performance of a contract |
| Responding to enquiries and customer support | Performance of a contract / Legitimate interests |
| Processing returns, refunds, and warranty claims | Performance of a contract / Legal obligation |
| Sending order confirmations and delivery updates | Performance of a contract |
| Sending marketing emails about products, offers, and promotions | Consent (you can opt out at any time) |
| Improving the Site, products and customer experience | Legitimate interests |
| Preventing fraud and ensuring Site security | Legitimate interests / Legal obligation |
| Complying with tax, accounting and legal obligations | Legal obligation |
Where we rely on consent (e.g. marketing emails, non-essential cookies), you may withdraw that consent at any time.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Payment processors — to securely process your payment
- Delivery/courier companies — to fulfil and deliver your order
- IT and website service providers — including our hosting provider and cookie consent management provider
- Professional advisers — such as accountants, auditors, or legal advisers, where necessary
- Regulators and law enforcement — where required by law
All third parties are required to respect the security of your data and treat it in accordance with the law. We do not allow third-party providers to use your personal data for their own independent purposes.
6. Payment Data
Payment processing is handled by our secure, PCI DSS-compliant payment provider. We do not store your full card number, expiry date, or CVV on our systems. Please refer to our Payment Policy for further details.
7. International Transfers
Where any of our service providers are based outside the UK, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses) to protect your data in accordance with UK GDPR requirements.
8. Cookies
8.1 The Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Site. Our cookie banner allows you to manage your preferences across the following categories:
- Necessary cookies — essential for core site functionality (e.g. secure log-in, consent preferences); these cannot be switched off and do not store personal data.
- Functional cookies — support features such as content sharing and third-party tools.
- Analytical cookies — help us understand visitor behaviour, such as visitor counts, bounce rate, and traffic sources.
- Advertisement cookies — used to deliver personalised ads and measure campaign effectiveness.
8.2 You can accept, reject, or customise non-essential cookies at any time via the cookie consent banner on the Site, and you can change your browser settings to block or delete cookies.
9. Data Retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting, or reporting requirements (for example, order and payment records are typically retained for at least 6 years for tax purposes). Marketing data is kept until you unsubscribe or withdraw consent.
10. Data Security
We use appropriate technical and organisational measures — including SSL/TLS encryption, secure servers, and access controls — to protect your personal data against unauthorised access, loss, or misuse.
11. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”), in certain circumstances
- Restrict processing of your data
- Object to processing, including for direct marketing
- Data portability — receive your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at Info@yourfitnessgym.co.uk. We will respond within one month, as required by law.
12. Children’s Privacy
The Site is not intended for children under 18, and we do not knowingly collect personal data from children.
13. Marketing Preferences
You can opt out of marketing emails at any time by clicking “unsubscribe” in any marketing email or by contacting us directly. This will not affect service-related communications, such as order confirmations.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first at Info@yourfitnessgym.co.uk so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date.
16. Contact Us
- Store Name: Your Fitness Gym
- Phone: +44 1923 937091
- Email: Info@yourfitnessgym.co.uk
- Address: 48 Ashridge Drive, Watford, WD19 6TL, United Kingdom
- Business Hours: 9:00 AM – 6:00 PM (Mon – Fri)
- Time Zone: (GMT+00:00) London